With its headquarter in Riyadh, Saudi Telecom Group is the largest in the Middle East and North Africa based on market cap. STC’s revenue for 2017 amounted to 50,747 million SAR (13,533 million US Dollars) and the net profit for 2017 amounted to 10,133 million SAR (2,702 million US Dollars). STC was established in 1998 and currently counts about 100 million customers worldwide. It focuses on providing services to customers through a fibre-optic network that spans 158,000 kilometres across Asia, the Middle East and Europe. In Saudi Arabia (the group’s main operation site) STC operates the largest modern mobile network in the Middle East as it covers more than 99% of the country’s populated areas in addition to providing 4G mobile broadband to about 85% of the population across the Kingdom of Saudi Arabia. Besides its main operation in Saudi Arabia, STC’s investments include 100% ownership in Viva Bahrain, 51.8% stake in Viva Kuwait, 35% stake in Oger Telecom Limited in UAE which controls Turk Telecom, Avea in Turkey, Cell-C in South Africa, 25% stake in Binariang GSM Holding in Malaysia which controls Maxis in Malaysia. In addition to the above-mentioned, STC has a wide range of underlying investments in information technology, content, distribution, contact centres and real estate, all of which support its telecom operations across the Middle East.
Saudi Telecom Company was incorporated in 1998, following the Council of Ministers’ Decree No. 213 dated 23/12/1418 H, approving of the establishment of a Saudi Stock Company under the name of “Saudi Telecom Company”. Accordingly, STC adopted a challenging program aiming to transform its business from government system to the recognised commercial business standards. The company has developed clear strategies focusing on internal re-organisation, re-skilling and development of its staff, enhancement of its internal processes and studying its customers’ needs and requirements while continuing carrying out its national and social duties and responsibilities STC is the leading national provider of telecommunication services in the Kingdom of Saudi Arabia. The company is working continuously to fulfill and satisfy the market requirements, keeping pace with the emerging technologies in the telecommunications sector and satisfying its customer's needs. STC has put in its consideration that, this is the way to reinforce its position and identity in view of a changing world where the role and usage of telecommunications became more significant believing in the importance of its customers and fulfillment of their needs, STC has recently adopted its FORWARD Strategy that aims to support and reinforce its competitive position. Based on this strategy, STC strives to enhance customer-centric culture in all its business aspects. This culture has been reflected in the organisational design of the company that comprises Corporate Center, a number of Functional Units and Four Key Business Units focused on the Key STC Customer Categories which are:
1. Personal BU, 2. Home BU, 3. Enterprise BU, 4. Wholesale BU.